How it works
Packages, deliveries and guests
When the Virtual Doorman call button is pressed, our Operators instantly receive an alert and a live video feed from the building, alongside a data screen with all relevant building information, which instructs the Operator on how to handle the delivery or visitor.
Once the visitor or delivery has been verified, access is granted remotely and the carrier is directed to the secure package area/room to complete the delivery.
Our Operators digitally sign for the delivery and send a notification to the resident informing them that they have a package waiting. The package room is monitored by cameras to ensure security of the delivery.
The entire process is monitored by our remote doorman, or Operators. If an incident or unusual activity is observed, the Operator takes action if necessary. All activity is recorded and can be retrieved and reviewed as needed.
Virtual Doorman also functions as a security system for your building. With the help of the remote operators, Virtual Doorman monitors the property’s security cameras, facilitates building access, and keeps an eye out for anything suspicious. Command center operators notify property managers of anything that doesn’t look quite right. Property managers and tenants can feel safe and secure when Virtual Doorman is on the job.
Tenants and property managers have access to Virtual Doorman’s interactive web portal. There is a mobile app for tenants to check in guests, schedule deliveries, and utilize concierge services. The Virtual Doorman can be reached from anywhere so that residents can remotely manage their account.
Property managers have access to their Building Manager Portal through the interactive web portal, which allows them to manage the building from near or far.