Testimonials & Awards 

As a Superintendent, I spend my days making sure my tenants are happy. Virtual Service continues to make my job easier since the day I started here. Whenever, and I mean whenever, I ask them to come here for any type of service, I rest assured knowing they will be here the next morning, if not the same day.

We manage over 500 buildings in the NYC area...Virtual Service and their teamwork makes both my tenants' lives and my job that much easier... On all counts: quality of service, response time, personnel, system design, quality of equipment and quality of installation, Virtual Service ranks superior.

After evaluating multiple providers including ButterflyMX and Carson, we chose VIRTUAL DOORMAN for our property and have been extremely happy with the decision. What separated VIRTUAL DOORMAN from the others was the combination of technology and live operator support. It feels like a true building operations solution — not just an intercom app. Their team has been professional, responsive, and clearly very experienced in managing real-world residential properties.

In the past nine months that I have been working with Debbie, I have found her to be extremely responsive, very thorough and always friendly. She always goes beyond what is required to ensure the matter is resolved to her client’s satisfaction as quickly as possible. In addition, she has great follow-through. I never have to ask for updates on an open matter as she keeps me informed along the way. Debbie is a delight to work with and an asset to any company. 

I've been using VIRTUAL DOORMAN for over 3 years. The Customer Service is stellar. The staff - which includes Aaron, Travis and Zaria, to name a few - is amazingly professional, friendly, approachable and all around top-notch!

We use Virtual Service at two of the properties we manage. They have been incredibly fast when we've had any type of security issue providing video/photo evidence upon request. The residents have also been very satisfied with their services. I strongly recommend.

The VIRTUAL DOORMAN app gives us so many options to view and control our building access and contact VIRTUAL DOORMAN attendants directly if needed. The ability to provide guest access to the front door and elevator cab remotely is a game changer. It also notifies us of every package delivery in real time.

Must say the most reliable company I have ever worked with. I had a bad situation happen with Con Edison in the condo I manage and VIRTUAL DOORMAN Service helped me everyday and never too small a job to do. They will keep you informed if there is anything going on in the building.

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I rely on them 100% and can shout that from Macy's window. Get their services you will never be disappointed.

Outstanding customer service!

The VIRTUAL DOORMAN team goes above and beyond every single time. They are incredibly responsive, friendly, and professional, and they handle every request with speed and care. Communication is seamless and you always feel genuinely supported. It’s rare to find a service this reliable and consistently excellent. Highly recommended without hesitation!

VIRTUAL DOORMAN and specifically Zaria were so incredibly quick and helpful with a nightmare situation I was going through. They quickly fixed the issue and made me feel so much safer. Zaria could not have been more responsive, understanding, and professional. I’ve appreciated VIRTUAL DOORMAN’s services for the decade I have had them in the building I’m in, but today in an emergency, Zaria truly took the cake on showing urgency.

I have had very positive experiences with VIRTUAL DOORMAN. They are service oriented and try to help us with our operations. I would like to highlight Kurtlynn who helped us determine violators in our NYC building. This creates a positive impact with our operations.

We use VIRTUAL DOORMAN at a property we manage in Brooklyn and their service is truly great. Extremely responsive and flexible in accommodating to the building's needs. Highly recommend to any Property Manager that doesn't have 24/7 on-site staff.