Access, Service, and the New Shape of Residential Living
How virtual operations are changing what people expect from the places they live. There’s a small moment that defines how a building feels. A delivery shows up while someone is out, a visitor stands at the door unsure of what to do, or a resident realizes they left their keys upstairs. These moments pass quickly, but they influence how people experience where they live. For years, that experience depended heavily on whether a building had a full-time doorman. That innovation gap has always been clear. Some buildings offered a constant presence at the entrance. Others relied on intercoms, missed calls, and a level of guesswork that came with that approach. The difference affected more than convenience. It shaped expectations around access, security, and daily routine. Colin Foster, founder and chief innovation officer of Virtual Service, saw that gap early. Living in New York, he noticed how much of the residential experience came down to who was present at the door and who wasn’t. Full-time staffing brought consistency, though it also came with costs that many buildings couldn’t carry. That tension led to a different line of thinking. The role of a doorman extended far beyond opening a door. It involved recognizing patterns, handling unexpected situations, and maintaining a sense of awareness across the building. Once that became clear, the question changed. The goal focused on how to carry that level of service into buildings where full-time staffing was out of reach. In 1997, before PropTech became an industry norm, that thinking led to the introduction of VIRTUAL DOORMAN, a system that combined technology with live, remote operators. At the time, there was no middle ground between basic intercom systems and a staffed front desk. Virtual Service created one by connecting access infrastructure, centralized software, and trained operators into a single operational system. That structure continues to define how the platform works today. Where Access Becomes a System Residential real estate buildings run on consistent movement. Residents come and go, deliveries arrive throughout the day, and vendors show up with or without notice. Each interaction creates a moment where access needs to be managed clearly and consistently. An intercom can connect a call, and a camera can capture an image. Those tools serve a purpose, though they stop short of making decisions. That’s where Virtual Service positions its model. The system brings together video intercoms, access control hardware, and centralized software, supported by live operators who follow building-specific protocols. That combination allows each access event to be handled in real time. Visitors can be verified, and unexpected situations can be addressed without delay. The process stays consistent because it’s built into the structure of the system itself. Over time, that consistency shapes how residents interact with their building. There’s a clear point of contact, documentation of activity, and a sense that someone is paying attention, even when no one is physically at the door. A Wider Reach Across Residential Buildings Virtual Service has expanded across multifamily portfolios and residential communities, serving tens of thousands of residents throughout New York, New Jersey, Connecticut, California, Florida, Illinois, Indiana, Maryland, Ohio, Pennsylvania, Texas and Virginia, to name a few. The system has maintained client retention in the high ninety-percent range, with partnerships that have continued for decades. That reach reflects a broader change in how buildings operate. Services once limited to high-end properties are becoming more widely available. Smaller buildings, mid-sized developments, and mixed-use properties can now offer a level of access management that previously required full-time staff. Visibility improves, communication becomes more structured, and access events are recorded and easier to track. The building begins to function with more clarity across each interaction. The Quiet Change in Expectations The most interesting part of this model shows up in ordinary situations. Packages arriving late in the evening or someone popping up without notice aren’t exactly strange occurrences. But they test how well a building handles the unexpected. With a managed system in place, those moments feel more controlled. Someone responds, a decision is made, and the situation moves forward without incident or confusion. That consistency becomes part of the experience of living in the building. Author: Spencer Hulse, Journalist verified by MuckRack’s editorial team
Marking 30 Years of Virtual Doorman, the Operational System that Sets the Standard of Excellence for Customer Driven Multifamily Building Access and Support
Virtual Service marks its 30th anniversary—celebrating its role in defining an industry and creating an operational system that merges cutting-edge technology and innovation with human connection. Virtual Doorman set the industry standard for multifamily (cooperatives, condominiums, apartment buildings) and private residence building security, access and management without losing the human touch. Its clients include multifamily portfolios and residential communities for tens of thousands of residents across the states of New York, New Jersey, Connecticut, California, Florida, Illinois, Indiana, Maryland, Pennsylvania and Virginia. Virtual Service has a client retention rate consistently in the high ninety-percent range and long-standing partnerships spanning decades. Colin Foster, founder and chief innovation officer of Virtual Service, brought a major differentiating perspective to the security monitoring industry. With the launch of Virtual Doorman, he was uniquely able to apply his expertise in interactive video to the security monitoring industry—and taking it many steps further. He addressed a fundamental gap in residential buildings: secure building access and resident support without the need for an onsite doorman. The mission, then and now, is to make residential buildings safer, smarter and more efficient—without losing the human connection that defines compassionate, great service and builds trust. Virtual Doorman does not just dispatch alarms to the authorities, they use live 2-way video, as if they were actually onsite, to assess the situation: accepting packages and deliveries, granting access remotely for residents and guests and responding accordingly—it truly is technology for easy living. In 1997, when Virtual Doorman was introduced, there was no scalable solution between basic intercom systems and full-time doorman staffing. By combining technology with live, remote operators, Virtual Doorman became the trailblazer of virtual concierge and remote access control systems establishing a new approach to building access—defined by real-time verification, accountability, operational consistency and human touch. Foster stated, “We set out to find a way to enable buildings to offer the same services as a traditional doorman—but at a fraction of the cost—one that was less intrusive yet consistent and dependable. Our residents have great peace of mind knowing that there is a person they can connect with 24 hours a day, not just an email or text—and building management knows everything is under control.” Developing the earliest prototypes by hand, Foster installed test units in neighborhood buildings and perfected the system through trial and error. Long before cloud computing or remote monitoring was mainstream, Virtual Doorman developed a fully functioning offsite operations center. As the category of proptech increasingly shifts toward AI, Virtual Doorman continues to emphasize a hybrid approach—combining technology with human oversight to deliver consistent, accountable outcomes in real-world conditions. Matthew Barnes, executive vice president, explained, “At the start, Virtual Doorman set out to solve a known daily problem and we created a product everyone entering the category has emulated, but has never been able to replicate, or surpass—it is based on our focus on human connection and technological leadership.” Rather than positioning the milestone as a retrospective, Virtual Service is using its 30th anniversary to reinforce its role as a category leader. Not just the provider of Virtual Doorman but a platform capable of supporting multiple building operations solutions through integrated technology and live oversight. Residents feel secure, buildings operate smoothly and owners have confidence in how access is being managed. “At this juncture, we are most proud not of a single moment but rather the consistency of execution over time,” Foster explained. “We’ve spent decades refining a system that people rely on every day, without thinking about it—we are trusted. We built and operate a model/system that continues to shape the industry.” Over the past three decades, Virtual Doorman has been refined through millions of real-world interactions, shaping standardized protocols, training systems and operational processes. By tracking emerging technologies and always looking to the future, Virtual Doorman retains its competitive edge in an industry they jumpstarted in 1997. Author: Mann Publications
The Future Is Now: Colin Foster Of Virtual Service On How Their Technological Innovations Will Shake Up The Tech Scene
Buildings are not controlled environments. They are communities. The best technology adapts to them instead of forcing them to adapt to it. Asa part of our series about cutting-edge technological breakthroughs, I had the pleasure of interviewing Colin Foster. Colin Foster is the Founder and Chief Innovation Officer of Virtual Service and the creator of VIRTUAL DOORMAN®, the pioneering remote building-wide entry and access management platform for residential buildings. Long before “PropTech” became an industry category, Foster recognized that technology, live human judgment, and building operations could be integrated to deliver a new model of access, security, and resident service. Since founding the company, Foster has led the development of a platform that combines installed access infrastructure, video intercom technology, centralized software, and trained live operators to help buildings manage visitors, deliveries, vendors, residents, and real-time access events. Foster is widely regarded as the creator and trusted authority in the category. His work has helped redefine how residential buildings think about staffing, access control, resident convenience, and operational efficiency — moving the industry beyond simple intercoms and into a more intelligent, service-driven model of building management. Thank you so much for joining us in this interview series! Before we dive in, our readers would love to learn a bit about you. Can you tell us a story about what brought you to this specific career path? The idea for VIRTUAL DOORMAN came from a very real, very everyday frustration. I was living in New York City and saw a clear divide between buildings that had full-time doormen and those that did not. In many ways, that one feature changed the entire experience of living in a building. A doorman provided convenience, security, accountability, and a sense that someone was paying attention. But for many buildings, especially smaller and mid-sized properties, the economics simply did not work. Staffing a front desk around the clock was expensive, and many buildings could not justify or sustain it. At the same time, I could see that technology was advancing quickly. Cameras, access control systems, telecommunications, and remote connectivity were all improving. But no one had really connected those pieces into a managed service that could replicate many of the practical functions of a traditional doorman. That was the opening. The question became: Could we take the most valuable parts of the doorman experience — human judgment, controlled access, visitor assistance, package support, and building oversight — and deliver them remotely through technology? That question became the foundation for VIRTUAL DOORMAN. It was never just about creating a video intercom. It was about building an operational model that combined technology with trained people and real building protocols. Can you share the most interesting story that happened to you since you began your career? One of the most interesting parts of this journey has been watching an idea that initially sounded unusual become an accepted part of the residential real estate landscape. In the early days, when we described the concept of a “virtual doorman,” people would often pause. Some immediately understood it. Others needed to see it in action. There was skepticism because the traditional doorman model was so deeply ingrained in cities like New York. People understood a person standing at a desk. They did not yet understand that a trained operator, connected through the right technology, could manage access and provide service from a centralized location. The most interesting stories have come from buildings where the system proved itself in real life — not in a sales presentation, but during actual day-to-day operations. A delivery arrives when no one is home. A resident is locked out. A visitor is confused. A vendor shows up unexpectedly. A suspicious situation develops at an entrance. Those are the moments when people understand the difference between a device and a managed service. Over time, the industry started to catch up to the idea. Today, “remote access,” “virtual concierge,” and “PropTech” are common terms. But when we started, we were creating the playbook while also proving that the model could work. That has been one of the most rewarding parts of the career: seeing something that began as a practical solution become a category. Can you tell us about the cutting-edge technological breakthroughs that you are working on? How do you think that will help people? The most important breakthrough we are working on is not one single device. It is the integration of multiple layers of technology and service into one managed building operations platform. VIRTUAL DOORMAN combines three critical elements: The breakthrough is in the way those layers work together. A camera by itself does not solve a problem. An intercom by itself does not manage a building. An app by itself cannot apply judgment. But when you combine connected hardware, software, and trained human intervention, you create a much more intelligent operating system for residential buildings. This helps people in very practical ways. Residents get more convenience. Property managers get more visibility and documentation. Building owners can reduce reliance on expensive staffing models. Vendors and delivery personnel can be managed more efficiently. And buildings that could never afford a traditional 24/7 doorman can still offer a higher level of access management, resident service, and security. How do you think this might change the world? I think it changes the world by changing expectations around access, safety, and service in the places people live. For decades, certain building services were available mainly to luxury properties with the budget for full-time staff. If you lived in a smaller building, a walk-up, a mid-market rental, or a condominium without a doorman, you often had a very different experience. You might miss deliveries. You might have less control over vendor access. You might rely on outdated intercoms or keys. The building might have limited visibility into who came and went. Remote building operations can make a higher standard of service available to a much broader range of properties. That is a meaningful shift. It means technology can extend
Virtual Doorman Celebrates 30 Years of Excellence
The Operational System that Sets the Standard of Excellence for Customer-Driven Multifamily Building Access & Support Virtual Service marks its 30th anniversary — celebrating its pioneering role defining an industry and creating an operational system that merges cutting edge technology and innovation with human connection. VIRTUAL DOORMAN® set the industry standard for multifamily (cooperatives, condominiums, apartment buildings) and private residence building security, access, and management without losing the human touch. Its clients include multifamily portfolios and residential communities for tens of thousands of residents across the states of New York, New Jersey, Connecticut, California, Florida, Illinois, Indiana, Maryland, Pennsylvania and Virginia. Virtual Service has a client retention rate consistently in the high ninety-percent range and long-standing partnerships spanning decades. Colin Foster, Founder and Chief Innovation Officer of Virtual Service, brought a major differentiating perspective to the security monitoring industry. With the launch of VIRTUAL DOORMAN®, he was uniquely able to apply his expertise in interactive video to the security monitoring industry – and taking it many steps further. He addressed a fundamental gap in residential buildings: secure building access and resident support without the need for an onsite doorman. The mission, then and now, is to make residential buildings safer, smarter and more efficient – without losing the human connection that defines compassionate, great service and builds trust. VIRTUAL DOORMAN® does not just dispatch alarms to the authorities, they use live 2-way video, as if they were actually onsite, to assess the situation: accepting packages and deliveries, granting access remotely for residents and guests, and responding accordingly – it truly is Technology for Easy Living. In 1997, when VIRTUAL DOORMAN®, was introduced there was no scalable solution between basic intercom systems and full-time doorman staffing. By combining technology with live, remote operators,VIRTUAL DOORMAN® became the trailblazer of virtual concierge and remote access control systems establishing a new approach to building access— defined by real-time verification, accountability, operational consistency and human touch. Foster stated, “We set out to find a way to enable buildings to offer the same services as a traditional doorman – but at a fraction of the cost— one that was less intrusive yet consistent and dependable. Our residents have great peace of mind knowing that there is a person they can connect with 24 hours a day, not just an email or text – and building management knows everything is under control.” Developing the earliest prototypes by hand, Foster installed test units in neighborhood buildings and perfected the system through trial and error. Long before cloud computing or remote monitoring was mainstream, VIRTUAL DOORMAN® developed a fully functioning offsite operations center. As the category of proptech increasingly shifts toward AI, VIRTUAL DOORMAN® continues to emphasize a hybrid approach—combining technology with human oversight to deliver consistent, accountable outcomes in real-world conditions. Matthew Barnes, Executive Vice President, explained, “At the start, VIRTUAL DOORMAN® set out to solve a known daily problem and we created a product everyone entering the category has emulated, but has never been able to replicate, or surpass – it is based on our focus on human connection and technological leadership.” Rather than positioning the milestone as a retrospective, Virtual Service is using its 30th anniversary to reinforce its role as a category leader. Not just the provider of VIRTUAL DOORMAN® but a platform capable of supporting multiple building operations solutions through integrated technology and live oversight. Residents feel secure, buildings operate smoothly, and owners have confidence in how access is being managed. “At this juncture, we are most proud not of a single moment but rather the consistency of execution over time,” Foster explained. “ We’ve spent decades refining a system that people rely on every day, without thinking about it – we are trusted. We built and operate a model/system that continues to shape the industry.” Over the past three decades, VIRTUAL DOORMAN® has been refined through millions of real-world interactions, shaping standardized protocols, training systems, and operational processes. By tracking emerging technologies, and always looking to the future, VIRTUAL DOORMAN® retains its competitive edge in an industry they jumpstarted in 1997. About Virtual Service: Founded in New York City, Virtual Service is the originator of VIRTUAL DOORMAN®—a technology-enabled remote concierge and access service which it has delivered to residential and mixed-use buildings for 30 years. The company provides a fully managed, access control platform that combines installed hardware, cloud-based software, and live operator services to deliver secure, efficient building operations nationwide at scale. Virtual Service owns U.S. Trademark Registration No. 3,730,369 VIRTUAL DOORMAN® for building access control and concierge services.With a long-standing track record of innovation, Virtual Service continues to invest in advanced technology, building security, and industry education as it expands its national footprint.
Virtual Doorman Hires Former Client to Drive NYC Multifamily Growth
New York City — January 12, 2026 Virtual Doorman, a New York–based provider of virtual concierge and access control solutions for multifamily and mixed-use properties, announced today the hiring of Justin Verret as Sales Executive, as demand grows among NYC building owners for technology-driven alternatives to traditional on-site staffing. Verret brings more than 20 years of experience in property management and real estate operations and joins the company as a former longtime client. Prior to Virtual Doorman, he served as Senior Account Manager at Blue Woods Management Group, overseeing a portfolio of more than 700 residential units and managing building operations, compliance, capital projects, vendor relationships, and long-term financial planning. His appointment comes as multifamily owners and managers across the NYC metro area face rising labor costs, staffing challenges, and increased expectations around building security and resident experience. “What makes Justin’s hire unique is that he used Virtual Doorman every day as a property manager,” said Colin Foster, President of Virtual Doorman. “He understands firsthand what building operators need because he was responsible for delivering it. That perspective is invaluable as more owners look for smarter ways to operate their buildings.” Licensed in multiple states, Verret’s background spans residential and commercial property management, leasing, and portfolio operations. His experience working closely with boards, landlords, and residents positions him to advise owners evaluating virtual concierge and access control solutions. “As a property manager, I relied on Virtual Doorman to help improve operations and resident satisfaction,” said Verret. “I believed in the service as a client long before I joined the company. I’m excited to help other building owners navigate the same operational challenges I faced.” In his role, Verret will focus on partnering with property owners and management companies throughout New York City and the surrounding metro area to implement Virtual Doorman’s solutions. Welcome Justin!
Virtual Doorman: Remote Doorman Service of the Year for 2025
Virtual Doorman, winner of the 2025 Remote Doorman Service of the Year award, is a pioneering solution redefining building security and resident services. Founded by Colin Foster, the company offers a cost-effective alternative to traditional doormen by combining smart technology, real-time operators, and AI-driven tools to handle deliveries, guest access, and security monitoring. Unlike conventional staffing, which can cost hundreds of thousands annually, Virtual Doorman reduces expenses by up to 80% while enhancing convenience and safety through features like its proprietary app, customizable guest management, and AI-powered analytics. A Brooklyn case study demonstrates how the system improved tenant satisfaction, cut operating costs by 40%, and boosted lease renewals. With its blend of innovation and practicality, Virtual Doorman is transforming residential living into a more secure, efficient, and resident-centered experience. Click here to read the full article.
How Virtual Doorman® Provides Building Security
If you manage an apartment building, one of your main concerns is most likely building security. It’s important to keep both your building and your tenants safe and with Virtual Doorman® you can do all that, while also providing your residents with other high-end amenities that they will love. Video Surveillance When Virtual Doorman is on duty in your building, security cameras will be installed to cover the building entrances, doors, hallways and any other areas requiring surveillance. Our trained operators keep a watchful eye on the premises so you’ll never have to worry about unwanted parties gaining access to your building. The operators at our command center monitor your building’s cameras remotely. This means that there are real people watching your cameras for suspicious activity and they will notify you the minute that they notice anything out of the ordinary. Virtual Doorman is always here to help keep your building safe. All video footage is archived and the building manager and any other authorized parties will have access to the security feed if necessary. Property managers can also gain access to video surveillance through the manager portal and to retrieve and review older security camera footage in the event that they need it. Guest Verification With Virtual Doorman on the job, you can be sure that no one is entering your apartment building without the proper verification. When a tenant would like to give access to a guest, they simply register that guest in the Web Portal. This makes it easier for Virtual Doorman to verify a guest’s identity and allow them access. It also helps keep all of your residents safe from uninvited guests. Delivery Verification Delivery verification with Virtual Doorman works similarly to guest verification. The delivery person’s identification is verified through the intercom system at the front door with the help of our remote operators, and then the delivery person is monitored while they bring the package to the mailroom. This feature allows tenants to have packages delivered while they aren’t home while still ensuring the safety of everyone who lives in the building. Remote Operators Our remote operators are real people that work at our command center. They help to verify guests, delivery personnel, contractors, and others that are trying to gain access to the building. These are also the people who monitor your security camera for suspicious activity. When you have Virtual Doorman in your building, you not only have the most advanced technology, you also have access to real people who can help keep your building safe. Resident Lockout Protection Another building security feature offered by Virtual Doorman is resident lockout protection. In the event that a resident locks themselves out of the building, Virtual Doorman and our remote operators can help them gain access to the building, securely and without contacting the property manager, which is especially helpful at odd hours or on holidays. Our resident lockout protection helps to ensure the safety of your residents while providing a valuable amenity. Tracks Access Control Card and Fob Usage In the event that an incident does occur in your building, Virtual Doorman can track the identity of anyone who has used an access control card or fob to enter and leave the building. This can help you identify any persons involved and ensure the future safety of your tenants. If a tenant loses their card or fob, you can quickly and easily deactivate it in the building manager portal to prevent someone else from using it to access your building. Hire Virtual Doorman for Your Apartment Building
Can Virtual Doorman® Replace a Traditional Doorman?
People often ask whether Virtual Doorman®, a remote doorman system, can truly replace a traditional, human doorman. Does Virtual Doorman provide the same amount of service and security? How does the price of Virtual Doorman compare to a traditional doorman? Today, we will answer those questions, plus more. Privacy While there is something to be said about being greeted by name with a smile from a human by a traditional doorman, there are many people who prefer not to have someone at the door who knows every single time you come and go from your building. When you live in a building with Virtual Doorman, you can feel secure in your privacy and also know that we are there for you, on demand, whenever you need us. Cost Apartment buildings with a traditional doorman cost significantly more to live in than a building without. Buildings that utilize Virtual Doorman as an alternative will spend about 10% of what they would if they employed a traditional doorman. Virtual Doorman can provide almost everything that a traditional doorman can, but at a fraction of the price. Each apartment building can choose the service option that fits their budget and works best for their building and tenants. Each service plan can also be customized with options to add on additional services. With Virtual Doorman, apartment managers can select service options according to their needs and budget, so that they can offer their tenants high-end amenities without breaking the bank. Tipping A traditional doorman costs more to have on staff than Virtual Doorman does, and tipping is also recommended, especially during the holiday season. This is a reality for many people who live in apartment buildings with traditional, human doormen. So, not only are you paying more to live in the building, but you will also be expected to shell out more money in tips. You will never have to tip Virtual Doorman, no matter the season and Virtual Doorman will also not take any time off for the holidays. Virtual Doorman is always at your service and costs less in more ways than one. Security Buildings with an attended lobby offer additional security and peace of mind. There is someone at the door protecting your building from intruders and unwanted visitors. With a doorman, you never have to worry about people gaining access to your building that shouldn’t. The same is true when Virtual Doorman is on duty because our system is also a security system. With Virtual Doorman, your building will be equipped with security cameras. Anyone who is not a tenant will have their identity verified before they are permitted to enter the building by Virtual Doorman operators. So, you are not relying on a virtual system alone; you’ll also have peace of mind knowing that real people at our control center are always on duty to help ensure your safety and the safety of everyone in the building. Amenities A traditional doorman is considered a high-end amenity. You have someone at the door to greet you, sign for your packages, and keep your building safe. A doorman is something that is typically offered in only higher-end apartment buildings. The same is true with Virtual Doorman, You’ll have a state-of-the-art remote doorman system that acts as building security, accepts your packages, greets and verifies your guests, assists with building management, and even has a virtual concierge feature. Virtual Doorman also protects residents from getting locked out of their apartment. When you choose Virtual Doorman, you are receiving everything that a traditional doorman can do, plus more and for a fraction of the cost. Virtual Doorman can be offered in every apartment building rather than just expensive, high-end buildings. Mobile App and Web Portal For buildings with traditional doormen, interacting with the doorman usually involves a trip to the lobby or a conversation by calling down to the lobby. This is not the case with Virtual Doorman. If you want to allow access for a delivery or guest, ask for a recommendation from our virtual concierge, or access any other features, you can do so with a few simple clicks on our Web Portal or mobile app. Virtual Doorman can be accessed from anywhere and anytime, whether you are in your apartment, out on the town, and whether it is a weekend, night, or holiday. Virtual Doorman is always at your service. Learn More About Virtual Doorman When you live in a building with Virtual Doorman, you may not be greeted with a smile every time you walk through the door, but you will enjoy more privacy, convenience and affordable living. You will receive many benefits that go beyond that smile. You’ll have a state-of-the-art building security system keeping you safe, have your packages delivered when you’re not home, have round-the-clock access to our virtual concierge service, and much more.
Virtual Doorman’s® Best-in-Class Proprietary Technology
We are constantly looking for ways to make our technology better. Once you have lived in a building that uses Virtual Doorman, you will never want to go back to life without it. Virtual Doorman has created best-in-class remote doorman technology that cannot be replicated by any of our competitors. Our Interactive Web Portal We created our Interactive Web Portal to improve communication between residents, property managers, and our remote operators. Residents and managers are each provided with access to customized sections of the portal so that they can manage their account and communicate with each other quickly, efficiently, and in real-time. All activity on the Interactive Web Portal is saved in case it needs to be reviewed later for any reason. Resident Portal The Resident section of our Web Portal allows tenants to self-manage their preferences, manage their accounts, schedule guests and deliveries, and submit maintenance requests. Residents can even monitor when their guests arrive, leave, and how long they stayed. Building Manager Portal The Building Manager section of the Web Portal is designed to assist with the day-to-day management of their building. Managers can use the Portal to communicate with their residents, allow access for vendors, post building notices, and allow deliveries and guests. The Building Manager portal also allows the manager to add new residents, activate and deactivate key cards and fobs, and view resident information. The Building Manager portal from Virtual Doorman makes managing an apartment building a breeze. Operator Portal The Operator Portal allows the remote operators at our command center to communicate with the tenants and the building manager. They can also view residents’ and building manager’s scheduled guests and deliveries so that they can grant entry to authorized parties. The Operator Portal allows remote operators access to each resident’s account so that they can give personalized, individualized service. Our Mobile App Virtual Doorman also has a mobile app to make it even more convenient for tenants. Our Virtual Doorman On-the-Go™ mobile app allows you to take Virtual Doorman with you. Residents can manage their accounts and access our Red Hat Concierge services from anywhere with their cell phones or tablet. Our Welcome Station The Virtual Doorman Welcome Station is a one-of-a-kind system not available from any other remote doorman service. Like all of our technology, we are constantly looking for ways to improve upon it. We are always searching for ways to make the Virtual Doorman experience better and that’s exactly what we did when we updated our Welcome Station. The Virtual Doorman Welcome Station features a video intercom with an integrated video chat feature so that residents, guests, and delivery personnel can communicate face-to-face with our remote operators. We also loaded it with features and made it easier, quicker, and less expensive to install. Learn More About Virtual Doorman
Why You Should Choose the Original Virtual Doorman®
With all the options for remote doorman services out there, how do you decide which to choose? If you want the only option that offers exceptional service, the most features, and the best-in-class technology, the logical choice is the one and only Virtual Doorman®. Virtual Doorman® created the remote doorman industry when we introduced the first remote doorman system to the market nearly two decades ago. We have continually evolved and enhanced our system and our technology is unmatched. We offer the only interactive web portal in the business for both residents and building managers, and we are always ahead of the curve by always keeping an eye to the future and innovating new ways to create a better experience for Virtual Doorman users. Virtual Doorman offers a wide range of benefits from keeping your tenants safe with our building security features to our state-of-the-art technology that includes the only interactive web portal in the industry. Other remote doorman services may try to imitateVirtual Doorman, but none come close to what we’re able to offer. Affordable Compared to the price of hiring a traditional doorman for your building, Virtual Doorman is only a fraction of the cost. But Virtual Doorman also offers great additional features like resident lockout protection, concierge services, and receiving packages and deliveries — but without it costing a fortune. Virtual Doorman offers three different service packages so that you can choose the level that offers the best services for your building and fits within your budget. Keeps Your Tenants Safe In addition to performing the services of a doorman, Virtual Doorman also provides building security. Our system uses state-of-the-art technology backed up by the remote operators at our command center to keep your building safe. You won’t find the same technology anywhere else. At Virtual Doorman, we have been working on our technology for over two decades and are constantly searching for ways to improve it to give property managers and residents a better experience. We offer an Interactive Web Portal, mobile app, and Welcome Station so that communication between residents, property managers, and our remote operators is seamless, quick, and efficient. Convenient Virtual Doorman can be accessed anywhere that you have access to the internet through the interactive web portal, our mobile app or via email or phone to schedule guests, deliveries, and even ask for recommendations from our virtual concierge. Virtual Doorman offers convenience for both the tenants and the managers. Our operators remotely accept packages, verify guest identities, and even allow residents access to the building when they are locked out. You won’t get this kind of service from just any remote doorman. Improves Tenant Experience When you have Virtual Doorman in your building, your tenants will have a better experience. They will feel safer with our building security features and they’ll love the package delivery acceptance and guest verification. Virtual Doorman also offers our Red Hat Concierge services to every tenant so that they can get recommendations to places around town and even have their appointments scheduled for them. Tenants love Virtual Doorman because the long list of features makes their lives easier. You will only find this long list of features in Virtual Doorman – the original remote doorman service. We offer resident lockout protection, building security, concierge services, building management assistance, and so much more. With these amenities, you’ll understand why Virtual Doorman is the only remote doorman that you should consider installing your building. Resident Lockout Protection In the event that a resident gets locked out of the building, Virtual Doorman can give them access without having to contact the property manager. Virtual Doorman will work with our remote operators to verify the identity of the tenant and can remotely unlock the door to grant them access. Package Delivery One of the most convenient features of Virtual Doorman is that we can accept packages for your tenants even if they are not home. The delivery personnel are verified by Virtual Doorman and granted access to deliver packages into the mailroom. They are monitored the entire time to ensure the safety of your residents. Greets and Verifies Guests Virtual Doorman can also greet guests, verify their identity, and allow them access to the building. The resident will use the Interactive Web Portal or the Virtual Doorman On-the-Go™ mobile app to schedule their guests, and when the guests arrive, our operators will verify the guest’s identity and grant them access to the building. Inviting guests into your building has never been easier. Red Hat Concierge Services When you have Virtual Doorman in your building, your tenants will have access to our Red Hat Concierge services. They can ask for recommendations and schedule appointments with the use of our Interactive Web Portal or mobile app. This is an amenity that you would expect to find in a 5-star hotel, that you can now offer your tenants. Building Management Assistance Virtual Doorman can also assist you with several aspects of building management. Depending upon your service options, Virtual Doorman can allow access for contractors, answer phone calls, assist with building correspondence, monitor your security cameras, and much more. You can also communicate with your residents and the Virtual Doorman remote operators right from our Web Portal. Building Security As a building manager, one of your biggest concerns is most likely building security. With Virtual Doorman, our operators remotely monitor your security cameras, verifying guests and delivery personnel before they enter the building, helping with resident lockout services, and so much more. You can rest easy knowing that your building is safe when Virtual Doorman is on the job. Remote Operators Although our technology is unmatched, the “hima side” of Virtual Doorman is what makes the difference. One of the biggest advantages of Virtual Doorman is that you aren’t just receiving our state-of-the-art technology, you’ll also have the support of our team of highly-trained operators at our command center. These are real people that help keep your apartment building safe and ensure your